Privacy Policy
- Who we are
Oil Shoppe Gauteng (Pty) Ltd (“Oil Shoppe”, “we”, “our” or “us”) supplies industrial and automotive lubrication solutions throughout South Africa. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with:
- our website oilshoppe.co.za and any sub-domains;
- our official pages, profiles and accounts on Facebook, LinkedIn, Instagram or any other social-media platform we manage; and
- any online forms, landing pages, instant-messaging tools (like WhatsApp), or lead-generation ads we publish.
This Policy is drafted in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and applies only to processing that takes place within the Republic of South Africa.
- Personal information we collect
We collect information to provide accurate commercial quotes. The categories include:
Category | Typical data elements | How we obtain it |
|---|---|---|
Identity & contact details | Name, surname, company name, job title, e-mail, phone, physical address. | Forms you fill in; Facebook/LinkedIn lead-ad instant forms; WhatsApp or Messenger chats; account registration. |
Business Intelligence (New) | Purchasing role (e.g., End User vs. Reseller), estimated monthly usage volume, product categories required. | Pre-qualifying questions in our lead-generation forms or sales calls. |
Transaction data | Quotes requested, products purchased, delivery instructions, payment confirmations. | During sales enquiries or order fulfilment. |
Usage & device data | IP address, browser type, pages visited, time spent, referring URL, cookies. | Automatically from your device via cookies, pixels and similar tech. |
Marketing preferences | Opt-ins, opt-outs, consents. | Directly from you (e.g., ticking a consent box). |
Social-media interactions | Public profile name, comments, reactions, messages. | When you engage with our social-media content. |
We do not intentionally collect special (sensitive) personal information unless you volunteer it.
- Why we process your information
Under POPIA we must have a “lawful basis” (one of the eight conditions for lawful processing). We process personal information to:
- Validate business eligibility: To confirm you are a commercial end-user and not a reseller/middleman, in line with our direct-supply policy.
- Provide our products and services: Process enquiries or orders, arrange deliveries, manage payments.
- Respond to your requests: Technical queries, quote requests, customer-service chats.
- Improve our offerings and website: Analyse usage to troubleshoot, develop new features and optimise campaigns.
- Market relevant products: Send you newsletters, promotions or remarketing ads only where POPIA allows, and always with an unsubscribe option.
- Comply with law and protect our business: Record-keeping, fraud prevention, enforcing contracts.
- Sharing your information
We will never sell your data. We may share it only with:
- Trusted service providers (e.g., couriers, payment gateways, cloud-hosting, marketing platforms) who process it under written agreements that meet POPIA’s security requirements.
- Regulators, courts or law-enforcement when we have a legal duty or to protect our rights.
- Group or successor entities if we restructure or sell part of our business (the new entity must honour this Policy).
Some providers host data outside South Africa; when we transfer data cross-border we ensure the recipient country, organisation or contract provides “an adequate level of protection” as required by section 72 of POPIA.
- Cookies & similar technologies
Our website uses first- and third-party cookies, pixels (e.g., Meta Pixel) and analytical tools (e.g., Google Analytics) to remember preferences, measure traffic and show you more relevant ads. You can disable cookies in your browser, but some site features may not work correctly.
- Your POPIA rights
You have the right to:
- Access the personal information we hold about you.
- Correct or update inaccurate or incomplete data.
- Object to certain processing (e.g., direct marketing) or withdraw consent at any time.
- Request deletion where lawful grounds permit.
- Lodge a complaint with the Information Regulator if you believe we handle your data unlawfully.
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
E-mail: info@oilshoppe.co.za
To exercise any right, e-mail us at info@oilshoppe.co.za. We may need proof of identity before fulfilling your request.
- Data security
We implement reasonable, appropriate security measures—firewalls, encryption in transit and at rest, access controls, regular backups—to protect personal information from loss, misuse or unauthorised access (POPIA section 19).
- Retention
We keep personal information only as long as necessary for the purpose collected, plus any period required by law (e.g., tax legislation requires certain records to be retained for five years).
- Social-media content & public posts
Anything you post publicly on our social-media pages (likes, comments, reviews) becomes public information. We may repost or feature such content for marketing, but will remove it if you ask (unless required for legal reasons).
- Links to third-party sites
Our channels may link to external websites. We are not responsible for their privacy practices; please read their policies.
- Minors
Our products and services are intended for commercial or industrial customers. We do not knowingly collect information from children under 18. If you believe we have done so, contact us for immediate removal.
- Updates to this Policy
We may revise this Policy from time to time. The latest version will always be posted on oilshoppe.co.za with a new “Effective date”. Material changes will be highlighted or communicated via e-mail/social media.
- Contact us
For any privacy questions, requests or complaints:
- E-mail: info@oilshoppe.co.za
- Tel: 073 356 8735
- Street address: 359 Calliandra Street, Montana Park, Pretoria, 0182 South Africa
By using our website or interacting with our social-media channels, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described above.
